This statement is intended to provide information about how Bryn Melyn Care use or process personal data about individuals including staff, young people (current, past and prospective), their parents, carers or guardians and contractors.

This privacy policy applies to all of our sites (including schools, children’s homes and offices).

Bryn Melyn Care is committed to protecting and respecting your privacy

This policy sets out the basis on which any personal data that you provide to Bryn Melyn Care, will be processed. Please read the following carefully to understand Bryn Melyn Care’s views and practices regarding your personal data and how Bryn Melyn Care will treat it.

Information Bryn Melyn Care may collect from you

Bryn Melyn Care may collect and process the following data about you:

If you contact Bryn Melyn Care, we may keep a record of that correspondence; details of your visits to Bryn Melyn Care’s website, and the resources that you access.

Your name, surname, email address, telephone number and address if you choose to receive marketing information from BMC including email communications.

IP addresses and cookies

Bryn Melyn Care may collect information about your computer, including where available your IP address, operating system and browser type.  For system administration, Bryn Melyn Care may also obtain information about your general internet usage by using a cookie file, which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive. They help Bryn Melyn Care to improve our website and to deliver a better and more personalised service. You may refuse to accept cookies by activating the setting on your browser, which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of Bryn Melyn Care’s site. Unless you have adjusted your browser setting so that it will refuse cookies, Bryn Melyn Care’s system will issue cookies when you log on to the Bryn Melyn Care website.

Where Bryn Melyn Care stores your personal data

The data that Bryn Melyn Care collects from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”) or inside the European Economic Area. By submitting your personal data, you agree to this transfer, storing or processing. Bryn Melyn Care will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy. Unfortunately, the transmission of information via the internet is not completely secure. Although Bryn Melyn Care will do its best to protect your personal data, Bryn Melyn Care cannot guarantee the security of your data transmitted to Bryn Melyn Care’s site; any transmission is at your own risk. Once Bryn Melyn Care has received your information, Bryn Melyn Care will use strict procedures and security features to try to prevent unauthorised access.

Uses made of the information

Bryn Melyn Care uses information held about you in the following ways:

  • To ensure that content from Bryn Melyn Care’s site is presented in the most effective manner for you and for your computer;
  • To allow you to participate in interactive features of Bryn Melyn Care’s service, when you choose to do so; i.e. subscribing to its e-newsletters via its website, service email updates and general news about Bryn Melyn Care.
  • To notify you or update you about changes to Bryn Melyn Care’s services by email or post if you choose to do so.

Disclosure of your information

Bryn Melyn Care may disclose your personal information to any member of Bryn Melyn Care’s integrated services, which means schools, clinical services and residential care homes. Bryn Melyn Care may disclose your personal information to third parties if Bryn Melyn Care is under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply any term of Bryn Melyn Care’s Legal Notice and other agreements. Alternatively, to protect the rights, property, or safety of Bryn Melyn Care, Bryn Melyn Care’s customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Your rights

You have the right to ask Bryn Melyn Care not to process your personal data for marketing purposes. Bryn Melyn Care will usually inform you (before collecting your data) if Bryn Melyn Care intends to use your data for such purposes or if Bryn Melyn Care intends to disclose your information to any third party for such purposes.  If you choose not to receive e-updates (emails) from Bryn Melyn Care or mailings (by post) from Bryn Melyn Care, your request will be dealt as quickly as reasonably as possible and your details will be suppressed. Bryn Melyn Care respects every individual’s right to have their details removed or suppressed from any mailing or e-mailing list at any time, and provides tools to make the unsubscribe process as straightforward as possible. If you wish to unsubscribe from our email communications and notifications, just click on the unsubscribe link at the bottom of the email you have received. Bryn Melyn Care’s site may occasionally contain links to and from third party websites. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that Bryn Melyn Care does not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Access to information

The Data Protection Act 2018 (the “Act”) gives you the right to request access to information held about you. Your right of access can be exercised in accordance with the Act.


Questions, comments and requests regarding this privacy policy are welcomed including enquiries concerning your permission and privacy rights, and should be addressed to: Marketing Department, Bryn Melyn Care, Edward James House, Hadley Park East, Telford TF1 6QJ. 

Changes to Bryn Melyn Care’s privacy policy 
Any changes Bryn Melyn Care may make to Bryn Melyn Care’s privacy policy in the future will be posted on this page.

Specific Policies

For ease of reference and understanding, we have produced different privacy notices for the different category of individuals we work with, accessed via the links below.